Service and Warranty

Structural Warranty

Tropical Pools and Pavers, LLC warrants to the original owner that the pool shell will remain sound for 25 years. Structurally sound is defined as maintaining the structural integrity of the concrete pool shell so as to withstand all the loads without cracking and causing water loss. Should the shell be determined not to be structurally sound, Tropical Pools and Pavers, LLC will at no cost to the original owner, perform repairs necessary to restore its structural integrity and water holding ability. The term "structurally sound" therefore does not extend to cover items external to the pool, such as tile, plaster, plumbing, electricity, filter, heater, decking, or pool accessories.

Lifetime Manufacturers Warranty

In-floor cleaning system parts and pebble interior finishes are warranted for life per terms of the manufacturer's warranty.

1 Year Underground Warranty

All underground installations provided by Tropical Pools and Pavers, LLC including pool plumbing, are warranted to be free of defects in the workmanship and material for a period of 1 year to the original owner from the original start-up date.

Limitations

Defects of failures caused by the lack of maintenance, proper care and/or correct water chemistry. After the 1 year there will be a fee per service call. The swimming pool shall be kept full of water at all times except for the purposes of repair or maintenance.